Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by NB Dental Implant Centre and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to NB Dental Implant Centre and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
We may charge a deposit or fee in advance for all courses of treatment.
We accept the following methods of payment: –
– All Mastercard and Visa, including credit and debit cards
We may take payments for treatment in advance or on the day of treatment.
In addition, we offer interest-free finance for up to 12 months (0% APR Representative) on a variety of treatments.
Interest-free finance is not available for all items for all treatments. Ask a member of our reception team for more information
If you require a refund for any reason, we will issue the refund to the original debit or credit card used to make the payment. We can do this over the phone or if you come into the practice.
Please note refunds can take up to 7 working days to be authorised from when they are first requested.
We are unable to offer refunds via cash or cheque under any circumstances.
We are not registered with any dental or health insurer. As such, we will invoice treatment to patients directly.
Currently, we do not charge for the filling out of insurance claim forms.
We endeavour to provide all registered dental patients with an emergency same day appointment if required. Where there is no duty dentist during working hours we will arrange suitable cover with an alternative practice.
Patients who are marked as inactive are not eligible for emergency same day appointments. A patient becomes inactive through not attending the practice for 5 years.
We understand that many of our patients will want us to speak with their family or friends in relation to their appointments or their treatments. For example, a patient may want us to discuss their appointments with their spouse. However, to protect the confidentiality of our patients we have a strict policy of non-disclosure in place.
Our staff and clinicians will not discuss any aspect of your personal data with anybody except you. Should you wish us to be able to discuss your treatment with other individuals then we will require your written consent to do so. This includes your appointments, your medical records and any other aspect of your relationship with us. In exceptional circumstances, we will accept notice to cancel a single appointment from a member of your family to permit you to cancel an appointment in an emergency.
If you would like us to discuss your treatment with family members then you must record your permission by completing and submitting a Data Disclosure Form, on which you must specify the individuals or organisations you are happy to for us to talk to. You will need to specify what you are happy for us to discuss and whether this permission is indefinite or time-limited. Alternatively, you can provide this authority in writing or by email from the email address we hold on your file.
You can revoke permission given to us at any time by contacting us.
Please note that in limited circumstances we are required by law to disclose your medical records and/or personal information to certain bodies or government organisations. For example, we may be required to disclose certain information to the police in relation to an investigation. These requirements are not subject to your permission and, in many cases, we are not obliged to disclose to you that a request for information has been received and/or fulfilled.
We will of course normally discuss the care of minors with their parents and/or legal guardians.
A patient who is marked as inactive will not be contacted with regard to routine consultations and is not expected to attend the practice on a regular basis. We will mark you as inactive at your request or if you have not attended the practice for a consultation for 5 years.
We do not write to patients to advise them when they have been marked as inactive.
This policy excludes Members, who will remain marked as an active patient so long as their membership remains valid.
Regardless of your status you are very welcome to attend the practice at any time in the future. Please note however that inactive patients may be required to attend a New Patient Consultation – for which our standard charge will be levied – before further treatment can be offered to ensure the correct treatment is prescribed.
Fees due for treatment must be paid in advance or at the time of checking out. We are unable to confirm any further appointments before this fee is collected.
Ordinarily, we will ask for the full treatment fee to be paid, regardless of whether treatment is carried out over multiple appointments. For some complex treatments, we may ask for fees in stages.
The above does not apply to treatments paid in full via Patient Finance.
Should we find that an amount is owing to us we will ask that you settle this at the earliest opportunity. We may also decline to provide further treatments or services until the balance is settled. We will try to call patients’ that have any outstanding debt in attempt to achieve fast resolution, we will also send patients with amounts owing a statement by email with a request for payment.
We will always take all action available to us to recover amounts owed. If you have any questions about your account, it is important that you contact us as soon as possible.
In all but the simplest forms of treatment you will be presented with a treatment estimate document for your proposed course of treatment.
We will ask you to sign your Treatment Estimate when it is presented to you. This does not commit you to any treatment but is to ensure you understand it and to confirm that the Treatment Estimate has been issued to you. It is also confirming that you agree to abide by our Terms of Business and settle the costs quoted should the treatment proceed. It does not in any way commit you to any costs or require that you under go any treatment.
It is important to understand that the fees quoted are an estimate, and that the final costs of treatment may be higher or lower than the original estimate. We will always keep you informed if costs do change as treatment progresses, asking you how to proceed on these occasions.
This document will normally be presented to you following your examination or treatment planning appointment. A course of treatment cannot begin without a signed treatment estimate in place.
Your clinician will have already discussed the treatment options available, but should you require further explanation or discussion then please do raise your query with the Reception Team who are all registered nurses with the GDC and will be happy to help. If necessary, they will refer to your attending clinician.
For complex treatments you may be presented with supplementary information in addition to your treatment estimate to provide you with further information.
Your Treatment Estimate is valid for 90 days. If you do not proceed with the treatment during this period, or your medical circumstances have changed, a new Treatment Estimate may be required. We may ask you to attend an additional consultation or review with your clinician so that a revised Treatment Estimate can be prepared.
For some complex treatments, you may be provided with additional documents including a treatment report or planning letter, a consent document and/or a payment schedule. Some of these documents may require your signature. These form part of the consent process, and you should ensure that you read them carefully and retain copies for your reference.
It is very important that we maintain accurate contact information for you to ensure that we can reach you quickly if there is a problem with your appointments or if we have updates / queries regarding your treatment.
As a minimum we will always ask to record your postal address, email address and a mobile telephone number. In particular, it is our policy to record an email address and mobile telephone number for appointment reminders.
We are obliged to retain all your data in the strictest of confidence and will never share your data with third parties. Data will only be transferred to a third party in extreme safeguarding conditions or with your explicit consent in the context of your dental health or treatment, subject to our obligations under relevant legislation.
By default, we do not issue appointment confirmations at the time of booking. If you would like a confirmation either in writing or by email, please let us know.
Appointment reminders are sent by text message 24-48 hours before an appointment.
We send an appointment reminder with medical history and COVID-19 attachment forms that need to be completed prior to your appointment. We also carry out a courtesy call the day before your appointment to ensure you have the correct time and that you’re attending.
Please note that you take full responsibility for attending the practice at the correct time and date. Our SHORT TERM CANCELLATIONS & FAILURE TO ATTEND policies apply regardless of whether reminders have been successfully issued or not.
There will be a charge for missed appointments and cancellations with less than 48 hours notice of £2 per minute of the appointment time.
On occasion, we will need to write to you regarding your treatment or dental health. We normally do so by email, unless you specifically request that we do not.
We cannot guarantee that correspondence sent by email is secure. You should ensure that access to your email address is private and that you do not share this email address with other people. We do not recommend the use of a work or corporate email address for this purpose.
To speak with a member of our team to arrange or cancel an appointment or to make an enquiry as a new or existing patient, please get in touch.
